Travelers deploys AI-powered voice claims assistant nationwide with OpenAI Realtime API
Insurance giant Travelers expands autonomous claims handling to all US states, with 85-90% of customers completing filings through AI.
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Norse Atlantic Airways' AI-First Customer Service Creates Refund Chaos and Scam Openings
A low-cost airline's shift toward AI agents and away from human support has left customers unable to resolve cancellations, fueling fraud and FTC complaints.